Delivery & Returns

Last updated: 15th Feb 2019


Any dates quoted for delivery of goods are approximate only and the Company shall not be liable for any penalty, loss, damage, liability or expense directly or indirectly suffered by the Customer as a result of any delay in delivery of the Goods howsoever caused.

Returns (incorporating FMD issues)

Goods rejected by the Customer as not complying with the Contract must be so rejected within two working days of receipt by the customer, making a note of the Company’s staff member the rejection has been made to. No claim for shortage or damage can be allowed unless rejected as above. This includes FMD-related claims – if the Customer chooses not to verify goods for FMD compliance on receipt of the goods, no future (financial) claim can be made by the Customer in regard to FMD non-compliance at a future date if it is outside the two working days detailed above.

The Company is now obliged under FMD rules to verify goods that are returned. The Company will reject returned goods that have been de-commissioned by the Customer in all circumstances
(it will be important for the Customer to re-commission any goods, if they have decommissioned them, and to do so within the timeframe allowed under FMD rules before returning them to the Company – it is not possible for the Company to re-commission them). No claim for loss can be allowed unless reported to the Company within five working days of confirmation of despatch or receipt of statement (whichever is earlier).